I am a returning customer
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Shipping & Delivery
We understand that when you place an order, you want your product as soon as possible and we put our full efforts to make this happen. We provide free shipping on most of our products however the shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched from, gross weight of the product, etc. therefore shipping charges may apply on your order. The shipping charges on your order will be informed before your order is being placed at realcraze.in checkout page.
I have to pay extra shipping charges?
No, we don’t charge shipping on most of our products.
I have to pay tax separately from the product cost?
Yes, you need to pay tax separately because prices shown on the website are exclusive of taxes. It means if you apply any Promotional Code/Gift Voucher then you have to pay the tax on the final product value or cart sub-total amount only.
What is the estimate delivery time?
We make our best efforts to ensure that each item in your order is delivered within 2-4 working days if the shipping address is within the metro cities. However in some cases, it may take longer approximately 5-7 working days.
How will the delivery be done?
To ensure that your order reaches you in the fastest time and in good condition, we only make shipments through reputed courier agencies & logistic partners such as Fedex, DTDC, Aramex.
How i can track my shipped order?
A shipping confirmation with your tracking id will be sent to your email id after the product has been dispatched. You can use that information to track your package. This will tell you the approximate delivery time and the exact location of your order that you have placed.
I have not received part of my order then what should I do?
Don’t worry, we are here to help you, In case you do not receive a part of your order inform us by writing at email@example.com with your complete order details.